FAQ beta

Questions and answers, in the reader's order — asked often first, answered in one breath each.

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Frequently asked questions

The short answers. The long ones live in the docs, linked from each.

Can I change plans later?

Yes — up or down, whenever. Changes apply from the next billing cycle, and nothing about your data or settings moves.

What counts as a seat?

Anyone with their own login. Shared logins are not a loophole we police; they are a security problem we will help you fix.

Do you offer refunds?

Within 30 days, in full, no questions and no exit interview. After that, write to us — a human reads it.

Where is my data stored?

In the region you pick at signup, and it stays there. Exports are complete and free, including the day you leave.

Still stuck? Talk to a human — median first reply is under two hours.

Built from: Accordion — include their CSS alongside this block.

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  <h3>Frequently asked questions</h3>
  <p class="sub">The short answers. The long ones live in the docs, linked from each.</p>
  <div class="acc"><details class="k-acc" open><summary>Can I change plans later?<svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="m6 9 6 6 6-6"/></svg></summary><div class="k-acc-body">Yes — up or down, whenever. Changes apply from the next billing cycle, and nothing about your data or settings moves.</div></details><details class="k-acc"><summary>What counts as a seat?<svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="m6 9 6 6 6-6"/></svg></summary><div class="k-acc-body">Anyone with their own login. Shared logins are not a loophole we police; they are a security problem we will help you fix.</div></details><details class="k-acc"><summary>Do you offer refunds?<svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="m6 9 6 6 6-6"/></svg></summary><div class="k-acc-body">Within 30 days, in full, no questions and no exit interview. After that, write to us — a human reads it.</div></details><details class="k-acc"><summary>Where is my data stored?<svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="m6 9 6 6 6-6"/></svg></summary><div class="k-acc-body">In the region you pick at signup, and it stays there. Exports are complete and free, including the day you leave.</div></details></div>
  <p class="more">Still stuck? <a href="#">Talk to a human</a> — median first reply is under two hours.</p>
</section>

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Usage

For the questions support answers weekly. Write the answer first and the question second; if an answer needs a paragraph, it belongs in the docs, linked.

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